{"id":1755,"date":"2021-05-24T11:27:19","date_gmt":"2021-05-24T10:27:19","guid":{"rendered":"https:\/\/wesakparis.com\/?page_id=1755"},"modified":"2021-05-28T23:19:31","modified_gmt":"2021-05-28T22:19:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/wesakparis.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row el_class=&#8221;page-faq&#8221;][vc_column][vc_empty_space height=&#8221;60px&#8221; el_class=&#8221;petit-espace-home&#8221;][vc_column_text el_class=&#8221;titre-faq&#8221; css=&#8221;.vc_custom_1617267616569{margin-bottom: 5px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center\">FOIRE AUX QUESTIONS<\/h2>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;contact-faq&#8221;]<\/p>\n<p style=\"text-align: center\">Pour vos questions compl\u00e9mentaires vous pouvez nous contacter par mail<br \/>\n\u00e0 l&#8217;adresse suivante :\u00a0<a href=\"mailto:contact@wesakparis.com\">contact@wesakparis.com<\/a><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;55px&#8221;][vc_column_text]<strong>FABRICATION<\/strong>[\/vc_column_text][vc_tta_accordion active_section=&#8221;1&#8243; el_class=&#8221;accordion-faq&#8221;][vc_tta_section title=&#8221;Are the oils organic ?&#8221; tab_id=&#8221;1615390156452-ffd13734-3994&#8243;][vc_column_text]<em>Our oils are guaranteed 100% organic and they are also certified ECOCERT.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are the products tested on animals?&#8221; tab_id=&#8221;1615390156464-173afa0b-2ef4&#8243;][vc_column_text]<em>In accordance with the values defended by Wesak Paris, there were no tests on animals and, in general, no controversial substances were used during the manufacturing process.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Where do the stones come from ?&#8221; tab_id=&#8221;1615390228088-3e89aada-55c9&#8243;][vc_column_text]<em>All the stones offered with the Wesak Paris product lines come from Brazil.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are the stones treated ?&#8221; tab_id=&#8221;1615390247462-030929cd-df4d&#8221;][vc_column_text]<em>The stones inside the bottles have not been treated in any way.<\/em><br \/>\n<em>The roll-on sphere made of semi-precious stones has been polished so that the application on the skin is soft and without clinging.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is the roll on made in France ?&#8221; tab_id=&#8221;1615390263094-eb87e0b1-c346&#8243;][vc_column_text]<em>The Wesak Paris roll-on is entirely made in France. It is an original and unique product that has been<\/em> <em>registered<\/em>.<em> Wesak Paris is the only brand to offer them with its product lines.<\/em>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;55px&#8221;][vc_column_text]<strong>USE<\/strong>[\/vc_column_text][vc_tta_accordion active_section=&#8221;1&#8243; el_class=&#8221;accordion-faq&#8221;][vc_tta_section title=&#8221;How to use Wesak Paris Lunar Elixirs ?&#8221; tab_id=&#8221;1615552485767-b4f29cf4-b60f&#8221;][vc_column_text]<em>Apply this elixir with the roll-on to the areas of your choice, from the hair to the neck<\/em> and<em> the various muscles solicited by daily life. Avoid sensitive areas such as the eyes, mouth and private parts.<\/em><\/p>\n<p><em>One could prefer an application on the reflex zones of the body (hollow of the wrists, base of the nape of the neck, temples, palms of the hands for a cranial massage of the scalp, base of the neck, hollow of the elbows, behind the knees, hollow of the chest, behind the ears, lower back).<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to clean the stones ?&#8221; tab_id=&#8221;1615552485825-bd5b0999-69d0&#8243;][vc_column_text]<em>Dust adheres by electrostatic charge and can therefore affect the specific properties of the crystals. It is therefore advisable to clean the Wesak Paris stones with a dry cloth, a small make-up brush or a simple brush to be effective.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to purify and recharge the stones ?&#8221; tab_id=&#8221;1615552485847-aa7c32b8-f40d&#8221;][vc_column_text]<em>There are many methods to purify and recharge the crystals present in Wesak Paris products. In lithotherapy, these processes can vary according to the sensitivity of each person. The classical methods invite to recharge the stones by moonlight or sunlight, by fumigation (of sental or sage) or by placing the crystal inside a geode.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to refill the bottle ?&#8221; tab_id=&#8221;1615552485872-9c8cd2f1-6c07&#8243;][vc_column_text]<em>The whole recharging process is very simple and is carefully described in the instructions supplied with the product.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to increase the flow of Wesak Paris Lunar Elixirs ?&#8221; tab_id=&#8221;1615552963168-0e34b0cb-c092&#8243;][vc_column_text]<em>Simply pierce the base of the roll-on on the notches provided for this purpose using the small needle head that is provided with the instructions. On this one you will find a diagram detailing the process.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I use the stones contained in the refill ?&#8221; tab_id=&#8221;1615552962576-7ec5fd12-177f&#8221;][vc_column_text]<em>The gems infused in the refill can be used in the Lunar Elixir bottle.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do you store the oils ?&#8221; tab_id=&#8221;1615552961546-7474e5bd-e81d&#8221;][vc_column_text]<em>The product must be kept at room temperature. It is valid for 18 months after opening.<\/em>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;55px&#8221;][vc_column_text]<strong>E-COMMERCE<\/strong>[\/vc_column_text][vc_tta_accordion active_section=&#8221;1&#8243; el_class=&#8221;accordion-faq&#8221;][vc_tta_section title=&#8221;What are the delivery costs ?&#8221; tab_id=&#8221;1616073116620-a7b9bf90-4926&#8243;][vc_column_text]<em>Within the framework of a standard sending, the costs of delivery in Metropolitan France for an order made on the site wesakparis.com are free. Refer to the payment module for all other forms of shipping or for delivery in the DOM TOM or abroad.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to know if a product is available on wesakparis.com ?&#8221; tab_id=&#8221;1616073116658-f847bbdc-5f75&#8243;][vc_column_text]<em>In case a product is not available, the mention &#8220;out of stock&#8221; will be indicated under the picture of the product.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I use my coupon code ?&#8221; tab_id=&#8221;1616073116700-550cae55-ecbf&#8221;][vc_column_text]<em>At the time of purchase, a box will invite you to register your promo code in order to benefit from your advantages.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I receive an invoice for my online purchase ?&#8221; tab_id=&#8221;1616073116741-8e99f2a6-79fd&#8221;][vc_column_text]<em>By going to your customer area on wesakparis.com, you have access to all invoices related to your orders placed on the site.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What payment methods are accepted on the wesakparis.com website ?&#8221; tab_id=&#8221;1616073116779-662e039e-37b2&#8243;][vc_column_text]<em>The means of payment accepted on wesakparis.com are the same as for almost all e-commerce sites. Only checks and cash payments are of course impossible.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is it safe to buy online at wesakparis.com ?&#8221; tab_id=&#8221;1616073116821-aa60f7f0-688e&#8221;][vc_column_text]<em>The online purchase is perfectly secure on wesakparis.com whose 3-D Secure protocol meets high requirements and complies with international standards for the protection of this type of online activity.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which carrier delivers Wesak Paris products?&#8221; tab_id=&#8221;1616073116862-1d4c1cd2-0cb6&#8243;][vc_column_text]<em>La Poste has been chosen as the main carrier for all orders placed on wesakparis.com.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I want to make a complaint, who can I contact ?&#8221; tab_id=&#8221;1616073116897-f5b6490c-cf80&#8243;][vc_column_text]<em>You can send us any type of complaint from the &#8220;contact&#8221; tab of our website wesakparis.com.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I placed an order but I did not receive my package. What can I do ?&#8221; tab_id=&#8221;1616073428934-6f53be38-7b17&#8243;][vc_column_text]<em>We invite you to send us a message from the contact tab so that we can process your request as soon as possible.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I would like to have my order delivered abroad. What do I have to do ?&#8221; tab_id=&#8221;1616073428768-4c85a78c-f87e&#8221;][vc_column_text]<em>When ordering, be sure to specify the delivery address. The shipping costs will be calculated from the country of shipment. Please note that payment will be made exclusively in euros.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I cancel or change my order ?&#8221; tab_id=&#8221;1616073428612-4f4ac316-4abe&#8221;][vc_column_text]<em>According to the terms of article L221-18 of the Consumer Code &#8220;The consumer has a period of fourteen days to exercise his right of withdrawal&#8221;.<\/em><\/p>\n<p><em>Damaged, soiled or incomplete products are not accepted.<\/em><\/p>\n<p><em>The costs of return will be charged to the Customer.<\/em><\/p>\n<p><em>The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions set out in this article.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are you a French site ?&#8221; tab_id=&#8221;1616073428470-29c611fb-a9d2&#8243;][vc_column_text]<em>The wesakparis.com website is 100% French. It was designed by a French company and is managed by the company that owns the Wesak Paris brand, whose headquarters are in Paris.<\/em>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;page-faq&#8221;][vc_column][vc_empty_space height=&#8221;60px&#8221; el_class=&#8221;petit-espace-home&#8221;][vc_column_text el_class=&#8221;titre-faq&#8221; css=&#8221;.vc_custom_1617267616569{margin-bottom: 5px !important;}&#8221;] FOIRE AUX QUESTIONS [\/vc_column_text][vc_column_text el_class=&#8221;contact-faq&#8221;] Pour vos questions compl\u00e9mentaires vous pouvez nous contacter par mail \u00e0 l&#8217;adresse suivante :\u00a0contact@wesakparis.com [\/vc_column_text][vc_empty_space height=&#8221;55px&#8221;][vc_column_text]FABRICATION[\/vc_column_text][vc_tta_accordion active_section=&#8221;1&#8243; el_class=&#8221;accordion-faq&#8221;][vc_tta_section title=&#8221;Are the oils organic ?&#8221; tab_id=&#8221;1615390156452-ffd13734-3994&#8243;][vc_column_text]Our oils are guaranteed 100% organic and they are also certified ECOCERT.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are the products tested on animals?&#8221; tab_id=&#8221;1615390156464-173afa0b-2ef4&#8243;][vc_column_text]In<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","inline_featured_image":false},"acf":[],"_links":{"self":[{"href":"https:\/\/wesakparis.com\/en\/wp-json\/wp\/v2\/pages\/1755"}],"collection":[{"href":"https:\/\/wesakparis.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wesakparis.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wesakparis.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wesakparis.com\/en\/wp-json\/wp\/v2\/comments?post=1755"}],"version-history":[{"count":0,"href":"https:\/\/wesakparis.com\/en\/wp-json\/wp\/v2\/pages\/1755\/revisions"}],"wp:attachment":[{"href":"https:\/\/wesakparis.com\/en\/wp-json\/wp\/v2\/media?parent=1755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}